1. Introduction

We want our customers and those who work with us, to feel confident and comfortable with how any personal information you share with us will be looked after or used. This Privacy Policy covers what information we collect and why, what we do and what we won’t do with the information, and what rights you have. This policy applies to the Trunk Logistics / Limited Manage My Moves Limited website, our use of emails, and any other methods we use for collecting information.

2. What information do we collect and why?

Manage My Moves will only ever collect the information we need. This includes data that will be useful to help improve our services. If you do not provide us with requested information, we may not be able to properly perform our contract with you, such as setting you up as a customer. The information will be retained for contractual and legitimate business interest reasons and comprises of:

3. Information You Provide:

Personal details such as name, postal address, phone number, email address, date of birth, preferences, interests and experiences. Sensitive information such as sexual orientation and ethnic group. Financial information (payment information such as credit or debit card or direct debit details, and client data). Interaction history (properties, sales history, payments). Details of correspondence sent to you, or received from you, including your opinions, attitudes and feedback. Content you provide when you interact on the Manage My Moves website, such as creating, posting and sharing content and messaging and communicating with Manage My Moves. Usage Details, IP Addresses, Cookies and Other Technologies As you navigate through and interact with our website, we may automatically collect certain information about your equipment, browsing actions and patterns, including your IP address. We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. To find out more go to Google Analytics – Data privacy and security We also use cookies on our websites. Please see our Cookie Policy for information on the cookies we use and the purposes for which we use them.

4. What do we do with the information?

Manage My Moves will use the information you provide: To communicate with customers and the general public. To provide the services or goods that you have requested. This includes: use of our Software as a Service solutions To conduct analysis to better understand how we can improve our services. To raise awareness about our work. To invite you to provide feedback, for us to better understand your experiences and improve our service. To respond to feedback and/or complaints. To record any contact Manage My Moves may have with you. To process applications for jobs roles within the organisation. To identify visitors and contributors. To provide a personalised service to customers when they visit the customer area within the website – this could include customising the content and/or layout of our pages for individual customers. To ensure we know how you prefer to be contacted. To notify you of any changes to our services.

5. Marketing

Marketing covers information from Manage My Moves about the goods and services sold and information about our services and other work we do sent via post and updates sent via email or whatsapp. You have a choice about whether you want to receive information about Manage My Moves. Customers can change their contact preferences at any time within their personal profile. Alternatively, you can contact us to update your contact preferences at Manage My Moves address or info@ManageMyMoves.com

6. Sharing your information

The personal information we collect about you will mainly be used by our Staff at Manage My Moves so that they can support you. Manage My Moves will only share your information if: We are required to do so by law, e.g. by a law enforcement agency legitimately exercising a power or if compelled by an order of the Court. We believe it is necessary to protect or defend our rights, property or the personal safety of our people or visitors. We are working with trusted partners and suppliers that are carrying out work on our behalf to deliver our services, but processing of this information is always carried out under our instruction. We carry out due diligence checks and have agreements in place to ensure that they have appropriate controls in place to secure your information. Manage My Moves will never sell or share your information to other organisations to use for their own purposes.

7. Sharing your Story

In addition to the above, some customers may choose to tell us about their own experiences to help further the work of Manage My Moves and to support our system development.

8. Storing your information

Information is stored by us on computers located in the UK. We may transfer the information to other reputable third-party organisations as explained above. We may also store information in paper files. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial processes to safeguard and secure personal data under our control. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur while it is under our control, we use our best efforts to try to prevent this. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict processes and security features to try to prevent unauthorised access. Where you, or we, have provided a password enabling you to access parts of our websites or use our services, it is your responsibility to keep this password confidential. Please don't share your password with anyone. We will keep your information only for as long as we need it: To provide goods, services or information you have requested. To administer your relationship with Manage My Moves. To meet the preferences of customers. To comply with our legal and compliance obligations. To resolve disputes. To ensure we do not communicate with people that have asked us not to. When we no longer need information, we will always dispose of it appropriately and securely.

9. Your rights

The Data Protection Act gives you certain rights over your data and how we use it. This includes: The right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed. The right of access to a copy of the information we hold about you (known as a SAR - subject access request). To find out more about exercising your rights, please see our Data Protection Policy. For more information about your rights under the Data Protection Act, go to the website of the Information Commissioner’s Office at ico.org.uk. Manage My Moves is not a ‘public authority’ as defined under the Freedom of Information Act and we will not therefore respond to requests for information made under this Act.

10. Policy Exclusions

This policy applies to the Manage My Moves website, our use of emails, and any other methods we use for collecting information. Manage My Moves does not accept any responsibility or liability for: Links to third party websites: Our websites contain links to third party websites that Manage My Moves believe may be of interest to our customers or website visitors. This privacy policy only governs web address Manage My Moves is not responsible for the privacy policies that govern third party websites, even where we have provided links to them. If you use any link on our website, we recommend you exercise caution and look at the privacy statement applicable to the website in question. Social Media Sites:Manage My Moves operates a number of social media pages (including on Facebook, Twitter, YouTube, LinkedIn and Instagram). Although this policy covers how we will use any data collected from those pages, it does not cover how the providers of social media websites will use your information. Please ensure you read the privacy policy of the social media website before sharing data and make use of the privacy settings and reporting mechanisms to control how your data is used. Personal disclosure within Manage My Moves Online: When contributing to a discussion within Manage My Moves online (including Chat Rooms, Forums and Messaging), we strongly recommend you act cautiously should you choose to share any personal information that can be used to identify you. We are not responsible for the privacy of any identifiable information that you choose to post in our customer area or other public pages of our websites.

11. Other relevant policies

The following policies of Manage My Moves may also be relevant to Privacy matters: Data Protection Policy Confidentiality Policy Cookie Policy Complaints Policy Changes to this policy Manage My Moves reserves the right to change this policy at any time. In which case the amended policy will be updated on our website and will apply from the date we post them. If we make any significant changes in the way we treat your personal information, we will make this clear on the Manage my Moves website. The format and content of our website changes constantly. You should refresh your browser each time you visit our sites to ensure that you access the most up to date version.

Our contact details

We can be contacted in the following ways: info@managemymoves.com Reviewed by Manage my Moves Directors, September 2023